Understand & Retain Customers

COURSE CONTENT:

The Cake Industry has evolved very rapidly. This has given opportunities and scope for many professionals and home makers to establish their own venture.
Effective customer communication is one of the key elements to grow their business. Understanding the customer, their needs and correct ways to interact with them in a business appropriate manner will help to establish and maintain good relations and customer retention.

LEARNING OUTCOMES:

On completion of this session, the learner will be able to

• Utilize the power of effective verbal/non-verbal communication for better business results.
• Practise defined rules of customer engagement for strengthening relationships.
• Understand the type of customers and ways to interact with each of them
• Find solutions for handling customer feedback to provide better services
• and much more…
• Online Live Demonstration class
• Access Anytime, Any Place, Any pace from any device!
• Learn from Ashwini Sarabhai with years of experience from the comfort of your home/workplace.
• Gain Knowledge and Confidence
• Information packed course